Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
How do I track my order?
How do I track my order?
Once your order has shipped, you'll receive a confirmation email with your tracking number. You can use that number to track your package directly on our Track Your Order page, available in the header of our website.
Tracking updates may take up to 24 hours to appear after your order ships. If you haven't received a tracking email within 2 business days of placing your order, please contact us and we'll look into it right away.
Do your products come with a warranty?
Do your products come with a warranty?
Warranty coverage varies by brand and product type. Each manufacturer sets their own warranty terms, so we encourage you to check the product page or packaging for brand-specific warranty information.
If you receive a defective product, please contact us within 30 days of purchase with your order number and a description or photo of the issue. We'll help coordinate with the manufacturer to repair, replace, or refund the item as quickly as possible.
For warranty questions about a specific brand or product, feel free to contact us directly — we're happy to help point you in the right direction.
Is it safe to pay on your website?
Is it safe to pay on your website?
Yes! Your payment information is always secure. We use SSL encryption to protect your data, and all transactions are processed through Shopify's secure checkout. We accept major credit cards, debit cards, and other trusted payment methods. We never store your full card details.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
What is your return policy?
What is your return policy?
We accept returns within 30 days of delivery on unopened, unused items in their original packaging. To initiate a return, please contact us with your order number and reason for return. Once your return is received and inspected, a refund will be issued to your original payment method within 5–7 business days.
Please note: Opened or used professional products (such as chemicals, color, or tools) cannot be returned for hygiene and safety reasons. Defective or incorrect items will be replaced or refunded at no cost to you.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
What if my order is lost or damaged?
What if my order is lost or damaged?
If your order arrives damaged or doesn't arrive at all, please contact us within 7 days of the expected delivery date. Include your order number and photos of any damage so we can resolve it quickly. We'll work with the carrier to file a claim and make it right.
Can I track my order?
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can also track your order anytime using our Track Your Order page.
How are shipping costs calculated?
How are shipping costs calculated?
Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery location. Some orders may qualify for flat-rate or free shipping promotions — any applicable discounts will be applied automatically at checkout.
How long does shipping take?
How long does shipping take?
Standard orders typically arrive within 3–7 business days. Expedited options may be available at checkout. Please note that processing time (1–2 business days) is separate from transit time. Orders placed on weekends or holidays are processed the next business day.
Where do you ship?
Where do you ship?
We ship across the United States and offer international shipping to select countries. Professional wholesale orders may have additional shipping options available — contact us for details.